Please only use this form for comments about the practice and suggestions as to how we can improve our service to you. Medical matters and official complaints cannot be dealt with via this form. If you have a query regarding a medical matter please telephone reception to make an appointment to see the appropriate person.

Raise a concern

We make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible. Please call the practice and outline the issue to one of our receptionists who will then pass you to the most suitable person to deal with your issue.

If you feel you do not wish to speak with anyone, please put your concern in writing and address it to either the practice manager or the senior partner. Your concern will be acknowledged and then investigated for you. This can be handed in at the desk, posted to the practice or emailed to taffvale.general@wales.nhs.uk