Latest News

21 June 2021  Our econsult service is currently down.  IT/supplier are currently working on this. We will update you as soon as we can.

9th June 2021  Update on Cilfynydd & Ynysybwl branch openings

We’d like to thank our patients for their continued support during what has been an extremely difficult 18 months for everyone. We are still having to consider all government guidance, covid figures and the new variant in addition to offering our hot site and increased numbers of consultations but we have now trialed and implemented the opening of our branches two days per week.
Monday am 9.00 – 1.00 pm
Wednesday am 9.00 – 1.00 pm
Tuesday am 9.00 - 1.00 pm
Friday am 9.00 - 1.00 pm
In line with our current policy, we ask that patients only attend the surgery if they have an agreed, booked appointment. Please do not pop in as we won’t be able to see you.
• Prescriptions still need to be requested via your nominated chemist or by telephone as you have been doing, nothing has changed.
• Administrative requests and queries can be made over the phone or via econsult.
• Clinical queries, appointment requests can all be made via telephone or econsult.
We are continually review our systems and monitoring demand and will keep everyone informed of any further changes.

20 April 2021 - please see our newsletter for up to date info on our covid 19 vaccination programme

4/2/21 - We finished vaccinating our over 80’s the beginning of last week having sent letters to those we couldn't get hold of. If you are over 80 or know of someone in that group who hasn't had their vaccine yet please ask them to contact the surgery to book their appointment.

Over 75s - We are well over a third of the way through this group. If you are or know of anyone registered at Taff Vale who is over 75 please ask them to contact us to book their appointment.
Over 70s are being invited by letter to go the vaccination Centres. We are not vaccinating this age group. Please call the telephone number on the letter you receive if you have questions regarding the appointment or any allergies that you may have. Please do not call the practice as we can only advise you to call the vaccination centres.
Once we get the end of our over 75s we have been asked to focus on those who are under 70 in the clinically high risk (shielding) category. We have approximately 400 patients in this category.
Our vaccine delivery and numbers are unconfirmed as yet for next week but we just want to assure you we are vaccinating as quickly as we can once the vaccines are delivered.
Please don’t phone the surgery about your vaccine unless we have asked you to do so. We will continue to keep you updated.
Please Stay safe and than you for your patience.

The Welsh Assembly have issued a written statement earlier today regarding vulnerable patients and shielding.    Here is the link to the statement made

Please don't call the practice for more information as we do not currently have any.  As soon as we know more, we will ensure we post on our website and social media pages.  Letters will be issued by the Welsh Assembly, not the practice.  Thank you. 22/12/20

We have some good news to share with patients and friends of Taff Vale Practice!  As a result of a Freedom of Information request we have been analysing our consultation numbers for March to October 2020 and comparing them to the same period before the pandemic started.  We expected the numbers to show that the current crisis would have reduced the overall contacts and kept us from seeing our patients.

However this was not the case, the figures showed that even though more people stayed home because of lockdown and fear of the virus we actually increased the number of telephone, video and eConsults that we do to compensate.  By the end of October, we had actually consulted with almost the same number of patients as we did in the same period last Year!

Responding to COVID meant we needed to be more innovative and flexible to allow you, our patients to contact us in ways that feel safe and comfortable.  Introducing video consultations has allowed a face-to-face connection with our doctors and nurses.  Another great success has been the ability to securely receive photographs through E-consult.  This has enabled us to swiftly and efficiently communicate with you.  We have been happily surprised by the range of medical and administrative issues we’ve been able to manage using these systems.  Plus, these systems are still improving!

This is a tremendous achievement and Taff Vale would like to thank our amazing staff for the hard work they’ve put in and the sacrifices they’ve made to achieve this.

More importantly, we would like to say a great big thank you to you.  This global pandemic has been a hardship unlike anything most of us have ever faced.   You, our patients have stepped up, worked with us and made sacrifices of your own to ensure that our services continue to be available to everyone.

Thank you again and we hope that you all have a happy, healthy and restful Christmas and New Year.

From All at Taff Vale (3/12/20)FOI DATA

19/10/20 - URGENT  Unfortunately there is no water at our Dewi Sant branch due to an estates issue. This is being dealt with as a matter of urgency but all face to face appointments for today are being rearranged. Thank you

13/10/2020 - Please see this announcement from Cwm Taf Morgannwg UHB.

Dear Patient                                                                                                                     

Due to an unexpected shortage of essential materials needed to process blood tests supplied by Roche Pharmaceuticals it is not possible to undertake some routine blood tests at the present time.

This is a UK-wide problem which Welsh Government and Welsh Health Boards are working urgently to resolve but cannot give a date for this.

We sincerely apologise if your test has been delayed or needs to be repeated.   Cwm Taf Morgannwg University Health Board              

This means we can currently only carry out urgent/emergency blood tests. We will update when we have more information.  Thank you.     

FACE MASK EXEMPTIONS - There is currently no government guidance on the need for patients to provide medical evidence exempting them from wearing face coverings.  As such the practice does not provide exemption letters for those patients who choose not to wear a facemask.  Current guidance on exemption can be found  here face masks and exemption guidance   The Gov.UK website have provided a template for those individuals who may choose to make there own exemption card. This can be found here make your own exemption card

17/4/20 - welsh government launch COVID tracking app.  Visit our cluster website for more information Government Covid Tracker App 

2/4/20  social distancing and shielding advice available from our newsletter Social distancing and Sheilding advice


Following Welsh Government advice to hospitals to cancel all non-urgent work in the coming months and advice for practices to work to a telephone triage system we have decided as of today to cancel all pre-booked GP appointments with immediate effect, and you will now not automatically receive a call from a GP if you did have something booked.  We are constantly liaising with the University Health Board as well as other practices in our Cluster area, and will update this information as and when required.  

If you feel your issue is urgent, then please ring and advise the receptionist of your problem (they are bound by confidentiality like your GP) and you will be added to an emergency triage list where we shall endeavour to get back to you over the day, prioritising by clinical need.   Alternatively, use our e-consult service which is proving invaluable at this difficult time.

We will also not be allowing any GP appointments to be made in advance until further notice, and will not book any patients in to appointments if they simply turn up to surgery requesting an appointment. 

We fully appreciate the above plan is not our normal practice, but these are not normal times. There is a likelihood of staff needing to self-isolate and / or go off sick which will reduce our capability - we hope our patients can understand these are necessary measures to continue provision of essential services.  We ask that you display patience with all our staff who are dealing with a rapidly changing situation day to day.

If you are unwell with flu-like symptoms that you feel are mild to moderate, we ask you to follow government advice , and only contact 111 if your symptoms are becoming severe.  Most patients who get coronavirus will only experience a mild illness which can be treated with good fluid intake, rest and over the counter remedies such as paracetamol.
Government advice is that anybody with a temperature of 37.8C or above, and / or a persistent new cough (lasting more than half a day) should self-isolate.

Our waiting rooms are significant potential sites of cross-infection, and part of the reason for speaking to all patients via phone before bringing anyone down to surgery is to minimise this risk, but again we would urge you to avoid coming to surgery unless you feel it is really necessary and you have been invited to do so.

All prescriptions will be sent to your designated chemist, if you do not usually use a chemist for this service, please notify us of your preferred chemist or we will likely send to the nearest one to your address.  This is to reduce footfall within waiting rooms. The same applies to requesting repeat prescriptions which must now be done only using My Health Online, via your chemist, via econsult or by telephone.

Please note, repeat prescriptions will be dealt with as usual with relaxed criteria for reviews to ensure no-one misses out on medication, and please bear in mind there is no suggestion of shortages of medication so please do not ask us for larger quantities than usual.

Once again we thank you for your support and help in these matters, and re-emphasise that all changes have been carefully considered in terms of providing the best care we can to all of our patients.  Rest assured, if your need is great, your concern is valid or your health is in doubt, we will be there for you.  But this does mean that if we don’t get back in touch immediately, then you must try not to worry as it simply means there are patients who are in greater need, and we are working our way towards dealing with your request. 

Finally, can we please, please, please ask that you like/share this message and for friends/relatives you have who may not be online, please advise them of these changes to make this easier and safer for everybody.

Following previous updates, and the most recent UK government advice, we will now be escalating our plans to help mitigate the risks of Coronavirus to both our patients and staff. 

Our waiting rooms are high risk places to pick up infection, and so in the current climate we want to minimise risks for everybody by utilising phonecalls and e-consult in order to reduce the number of people who need to come to our surgeries, thereby hopefully protecting us all.

For advice directly related to coronavirus, please ring 111, and be aware they are very busy so it may take some time for them to answer.  There is also an online 111 service you can use for advice -

For other patients who are acutely unwell and feel they will need emergency assessment, you will need to either complete an e-consult via our website, or ring the surgery where we will arrange for a GP/nurse to call you for triage of your problem.  We will not be booking any routine appointments.  Please do not attend the surgery without being invited, as government advice has now changed to state that those with any flu-like symptoms (cough, fever, sore throat) should self-isolate for at least 7 days or until further advice.

Please continue to watch our website facebook (Taff Vale Practice) and twitter pages @Taff_Vale

Taff Ely GP practices launch new website to keep all patients within Taff Ely aware of many local initiatives

For advice on health and well being as well as support with drugs, smoking, alcohol and mental health visit:

Taff Ely - Primary Care Cluster Service at or visit our cluster tab


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